Shipping policy

SHIPPING POLICY

At Purelia, we ship worldwide! If you are unsure whether we deliver to your address, please email us at support@purelia-official.com and we will confirm for you.

1. OUR SHIPPING METHODS

We offer two shipping options at checkout:

  • Standard Shipping:

    • Processing Time: Ships Monday–Saturday during regular business hours (excluding holidays).

    • Dispatch Time: Typically ships within 1–2 business days after your order is placed.

  • Insured Priority Shipping:

    • Processing Time: Priority dispatch within 1–2 business days (Monday–Saturday).

    • Coverage: Includes a one-time replacement for packages lost or stolen during transit.

2. ESTIMATED DELIVERY TIMES

While we aim to deliver your package as quickly as possible, actual delivery times may vary based on your location, local postal services, customs processing, or external weather conditions.

Location Estimated Delivery
United States 8–12 business days
United Kingdom 8–12 business days
Europe 8–12 business days
Canada 8–12 business days
Australia 8–12 business days
New Zealand 8–12 business days
Other Countries 8–12 business days

Note: Delivery times are estimates and may be affected by customs clearance, local postal delays, or peak shipping periods.

3. TRACKING YOUR ORDER

  1. Getting Your Tracking Number: Once your order ships, we will email you a tracking number. If you don't receive it or have trouble with your tracking link, contact us at support@purelia-official.com.

  2. Checking Your Order's Status: Look for an email with the subject line "A shipment from your order is on the way." This email includes a link to track your package's progress.

  3. Why Isn't My Tracking Moving? Updates can sometimes be delayed due to processing times at postal facilities, courier network delays, or customs inspections. Most delays resolve within a few days. If your tracking hasn't updated for 25 days, please contact us for assistance.

4. MISSING PACKAGES

If your tracking shows your package as "Delivered" but you haven't received it, please take the following steps:

  1. Check around your property: Look in common delivery areas such as your porch, lobby, or mailbox.

  2. Ask neighbors or building management: Someone may have accepted the package on your behalf.

  3. Wait 1–2 days: Some carriers mark packages as delivered slightly early before actual delivery.

If your package is still missing:

  • Contact your local courier and file a claim using your tracking number.

  • Once you've filed a claim, notify us and we'll guide you through the next steps.

  • Insured Priority Shipping Customers: If you selected Insured Priority Shipping, we will cover the loss or theft of your package and issue a replacement accordingly.

5. IMPORTANT DETAILS TO KEEP IN MIND

  • Accurate Address is Key: Please double-check your shipping address before placing your order. If an incorrect address is entered and the order has already shipped, we cannot retrieve or redirect it. Purelia is not responsible for missed deliveries due to incorrect addresses.

  • Customs Duties and Taxes: For international orders, additional customs duties or taxes may apply depending on your country's regulations. These charges are determined by your local customs authority and are the customer's responsibility.

  • Order Processing Time: All orders are processed during regular business hours (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.

  • Shipping Carriers: We work with trusted shipping partners to deliver your order safely. Once handed to the carrier, delivery is subject to their handling. Purelia is not liable for delays caused by carriers, customs, weather, or other events outside our control.

6. STILL HAVE QUESTIONS?

Our team is happy to help with any shipping or tracking questions:

  • Email: support@purelia-official.com

  • Availability: 24/7 Customer Support